Terms & Conditions – Superior Quality Parts
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The terms and conditions stipulated below will apply to all sales of products and/or services provided by us to you, the customer. Upon purchasing you are in agreement to the terms and conditions stated here with. We reserve the right to refuse service at our discretion.

Detailed Description of Goods and/or Services

Eklutna Trading is a business in the automotive industry that retails aftermarket motor parts.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way a dispatch notification. We also allow collection should you wish to do so. For detailed information regarding our shipping policy please go to this page by clicking on the link

Shipping

Export Restriction

The offering on this website is available to South African clients only. Should you wish to purchase for delivery outside of South Africa please call or email us. You can do this by going to the contact us page.

Return and Refunds Policy

The provision of goods and services by Eklutna Trading is subject to availability. In cases of unavailability, Eklutna Trading will refund your payment in full within 30 days.

Cancellation of orders by the client will attract an administration fee of up to 25% depending on circumstances. Special order items that required either a purchase to be made or transfer of stock between branches, will require a 50% deposit which is not refundable should you cancel. For detailed information regarding our return policy please go to this page by clicking on the link

Returns

Customer Privacy Policy

Eklutna Trading 9cc shall take all reasonable steps to protect the personal information of users. Placing an order with us, warrants that the information you provide to us when making an order for our products and/or services is accurate, without error nor is misleading in any way. For detailed information regarding our privacy policy please go to this page by clicking on the link

Privacy Policy

Payment Options Accepted

Payment may be made via Visa, MasterCard or by bank transfer into the company bank account, the details of which will be provided on request.

Card Acquiring and Security

Card transactions will be acquired for Eklutna Trading via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Eklutna Trading separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Eklutna Trading 9cc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 9 Beechfield Crescent, Unit 7, Umgeni Business Park, Durban, 4051.

Variation

Eklutna Trading 9cc reserves the right to alter/change the terms and conditions including the terms and what is covered and excluded by the warranty, without prior notice. The latest version of the terms and conditions including the warranty will supersede any previous version, physical and digital or in any other format, and may include the details listed in previous versions. A copy of the latest version of this document will be made available upon request or can be copied from this web page.

Company Information

This website is run by Eklutna Trading 9cc (close corporation) based in South Africa trading as Superior Quality Parts And Engine Components and with registration number 2008/237808/23 and M. Peer (Director(s)).

Our Contact Details

Company Physical Address: 9 Beechfield Crescent, Unit 7, Umgeni Business Park, Durban, 4051

Email: hello@sqpec.co.za

Telephone: 031 303 1385 HO

Contact Us

Ownership

Ownership of goods only passes hands once all monies owed are paid in full and all items, including exchange parts or items as agreed upon as part of the sale conditions, owed to Eklutna Trading 9cc are returned to us in the condition which was agreed to, regardless of medium.

Marketed Information

All digital or printed information, including pamphlets, specifications, images of products, dimensions, descriptions and illustrations, guides and information, price lists and other advertising/descriptive material are understood to be an illustration of the products and services described in them. The information contained within all publications, print, online or other medium, is subject to change without prior notice.

Technical specifications are approximations unless otherwise stated. It is the customers duty to ensure the part is suitable for it’s application, please check with your mechanic.

Quotations & Prices

Unless otherwise stipulated, all quotations, whether written or verbal, are valid only for 3 days from the date of publication. We reserve the right to alter/adjust prices of the products and/or services quoted, in any medium, at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).

Core Return Orders

Core return transactions must have the old unit (including all internal parts depending on the type of unit ordered, i.e complete sets of valves, springs, collars, collettes, rockers, camshaft, rocker shaft) returned to us within 7 days, in a condition in which it can be reused bar any fair ware, excludes breakages.

On occasion a charge may be required and will be refunded once the exchange unit is returned to us within 7 days. After 7 days you will forfeit your core charge but will still be under obligation to return the parts, in the condition as prescribed above.

If core unit is received damaged, either because you failed to inform us before the purchase agreement that it was damaged or because you failed to package it sufficiently, you will forfeit your deposit/surcharge to defer costs and you will still be under obligation to return the parts, in the condition as prescribed above. In the event that the unit is returned damaged due to poor handling during transit with sufficient evidence proving the couriers negligence no matter how sufficiently the item was packaged, you will still be reimbursed.

Please note we do not keep any core charge beyond what is required. If we fail to reimburse you within 2 weeks of returning the old unit, please contact us.